Salon Policies

Headlines West Salon Cancellation Policy

Your appointment time is reserved especially for you, and we are grateful for your business. Please provide at least 48 hours’ notice if you need to cancel or reschedule your appointment.

• Cancellations made less than 48 hours before your appointment: A fee of 50% of the scheduled service total will apply.
• No-call, no-show appointments: A fee of 100% of the scheduled service total will apply.

Thank you for respecting our stylists’ time and helping us accommodate all our guests.

If you're unsure which service to book, we recommend scheduling a consultation. Our stylists will assess your hair type, discuss your goals, and recommend the best service and products for your needs.

We accept all major credit and debit cards, cash, and most mobile payment options including Apple Pay and Google Pay. Gift cards are also available for purchase in-salon or online.

We recommend arriving a few minutes early for your first appointment. Your stylist will start with a brief consultation to understand your hair history and what you're looking for. From there, they'll walk you through the service plan before getting started.

Headlines West Salon Children's Policy Notice

To maintain a relaxing and safe environment for all guests, we kindly ask that children only be present in the salon if they are receiving a service.

We love little ones, but for the comfort of our clients and the focus of our team, we are unable to accommodate children who are not scheduled for an appointment.

Thank you for your understanding and cooperation.

Headlines West Salon Purchase Policy

All sales are final. We do not accept returns or offer refunds on purchases or services.

Thank you for supporting Headlines West Salon!